Terms and conditions
The short version: we build what we have agreed to build, at the price we agreed, and the custom work is yours once it is paid for. Everything below is the detail behind those three sentences.
Who we are
FORTOXA builds agentic workflows, security workflows and agentic web apps as complete custom builds. The enquiry form on fortoxa.com is how a job reaches us, and you can write to sales@fortoxa.com.
What these terms cover
- Quotes and custom builds agreed with us through the enquiry form or by email.
- What a delivered build may be used for, and who owns it.
- What happens if a job is stopped part-way through.
They do not cover how a vulnerability in this site is reported — that is on the security page — or what happens to personal data, which is in the privacy notice.
How a job starts
- You send an enquiry through the form on this site, or by email.
- We reply with the scope, the price and a delivery estimate.
- The job starts when you confirm that reply in writing, and an emailed confirmation is fine for that.
Nothing is charged before step three, and an enquiry on its own is not an order.
What we need from you
- A decision-maker who can confirm scope and price.
- Access to the systems the job touches, and the right to give us that access.
- Answers while the job is running. A build waiting on a decision is not a build in progress.
What we deliver
We deliver the scope we agreed, into your environment unless we agree something else. A build is accepted when it does what the agreed scope says it does. If the scope turns out to be wrong, we quote the change rather than quietly absorbing it or quietly billing it.
Price and payment
The price is the one in the quote, and anything outside the agreed scope is a fresh quote rather than an assumed extra. The payment terms are the ones stated in that quote.
Who owns what
- The custom work built for you is yours once it has been paid for.
- The parts that existed before your job — our own tooling, libraries and know-how — stay ours, and you may use them as part of what we delivered.
- Third-party components keep their own licences, which we list with the delivery.
Confidentiality
Each side keeps the other's non-public information private and uses it only for the job. We do not name you in a case study, a reference or a post without asking first.
If the job is security work
We test only what is agreed, only in the window agreed, and only with your written authorisation. Anything found outside that scope is reported to you rather than pursued. A vulnerability in this site itself goes through the security page.
Liability
Nothing in these terms limits liability that the law does not allow to be limited, including liability for death or personal injury caused by negligence, and for fraud. Beyond that: our total liability for a job is limited to the fees paid for that job, and neither side is liable for indirect or consequential loss.
Ending a job
Either side can end a job with written notice. You pay for the work done up to that point, and we hand over what has been produced for it.
Changes to these terms
The version in force is the one published when you agreed the job. If this page changes, the date below changes with it — and this page is one file with no script, so what you read is what is served.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.